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Emergency Electrical Services
Emergency electrical services service means that the electrical contractor is available to their customers 24/7. A good electrical contractor will have a dedicated emergency services department to respond to their customer's emergency electrical problems at any time of the day or night. In order to provide their customers with an immediate response, a good electrical contractor will a 24 hour dispatch service complete with a toll free telephone number that isn't connected to an answering machine, but rather to a real, live person.
Any particular customer's electrical problem should be able to be referred the electrical contractor's experienced personnel who should call that customer back within a matter of minutes in order to obtain all of the pertinent data required to make sure that the proper are dispatched immediately to that customer's location at any hour of the night or day.
The electrical contractor's initial response team should be led by the electrical contractor's most experienced technician and/or electrician complete with a service truck that is fully stocked. That technician and/or technician should have access to many different supply houses in the customer's area or be able to call upon the electrical contractor's own warehouse that should be available at any time of the night or day, if it has been determined that additional support is required. In addition, extra manpower should be available at all times and the electrical contractor should be willing to work around the clock to get their customer's electrical problems resolved.
Emergency electrical services mean that the electrical contractor understands the importance of keeping their customers production and systems working properly. A system failure can mean the loss of customer confidence and a large loss of revenue. It is also very important that the electrical contractor understand the critical need for the safety of everybody involved as well as the urgency of the situation.